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Please bear in mind that European Sizes are different than South African sizes. To ensure that the correct size is chosen, please refer to our size charts for guidance

Online Frequently Asked Questions

Payments

    Payment by credit card
    We accept payment by most major credit cards issued by Visa and MasterCard.

    Payment by debit/cheque card
    You can pay using a cheque or debit card issued by Visa or MasterCard.

    Instant EFT
    You can pay using EFT secure, one of South Africa’s most trusted online payments since 2007. EFT secure is supported by FNB, Nedbank, Standard Bank, Capitec and ABSA.

    MobiCred
    Mobicred is a simple and convenient credit facility that allows you to shop on www.diesel.co.za and repay the amount over 12 months.

    To apply for an account or for more information about Mobicred you can visit www.mobicred.co.za or call them on 08600 62733.

    New Mobicred users:

    • Register on Mobicred’s website and complete your application.
    • Your application may take 2 business days to process.
    • Once approved, you can come back and pay for your items using Mobicred
    • If you need your items sooner, please select a different payment method. Unfortunately, we cannot guarantee that your items will still be in stock when you return.

    Existing Mobicred users:

    • Select Mobicred as your payment option during checkout.
    • Log in using your Mobicred username and password.
    • Enter the one-time pin (OTP) that will be sent to your mobile phone.
    • Confirm and pay.
    • Your Mobicred account will be debited and we will send you a confirmation email of your order.

    Please note: RCS is a registered Credit and authorised Financial Services Provider NCRCP 38. FSP 44481

    For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

    EFT Secure (Electronic Fund Transfer) has been one of South Africa’s most trusted online payment methods since 2007. EFT secure allows you to make hassle-free online payments by linking directly to your Internet Banking, pre-populating the payment details and directing you right back, where you will then get your payment confirmation.

    With EFT Secure, there’s no shopper registration and there is 100% protection. You can complete an EFT secure payment in 5 simple steps:

    • Select the instant EFT payment option at checkout.
    • Select your bank.
    • Login to your existing, secure Internet banking.
    • Select the bank account you wish to pay from (If you have more than one account linked to your internet banking profile)
    • Enter the OTP received from your bank or respond to a push message received from your bank to complete the payment.

    Diesel subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!

    Card payments - Through the use of 3D Secure / Payer Authentication, online card payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.

    Instant EFT - There are several security measures in place to protect you and your money throughout the payment process. Call Pay Instant EFT doesn’t store your personal data such as your banking login details, therefore ensuring that sensitive financial information is kept secure. Call Pay Instant EFT links with your bank’s online system and requires you to authorise your transactions with a One Time Pin (OTP) that will get sent to you via a push message on your phone or within your banking app.

    3D Secure or Payer Authentication (MasterCard SecureCode and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card. Your bank identifies you using a previously selected One-Time Pin or password and therefore knows that it is you shopping online. In doing so, no fraudulent transactions can be made if your card has been lost or stolen - giving you more control of your shopping experience.

    You can shop in total confidence knowing that your credit card details are safe and secure.

    The following banks have pre-enrolled all Visa and MasterCard credit cards of which most is automatically activated:
    All you need to do is follow the instructions below to check / activate your card now at no extra cost!

    • Absa: check / activate your card
    • Nedbank: check / activate your card
    • Standard Bank: check / activate your card
      FNB:
      Log on to your FNB Online Banking profile and follow these prompts:
    • Select the "My Bank Accounts" tab
    • Select the "My Cards" sub tab
    • Click on "Activate Now" in the "Verified by Visa" column for the card that you would like to activate
    • Capture the relevant details
    • You will be sent an OTP to your mobile phone which you will then need to enter on your online banking profile
    • Once done, your card will be activated for 3D Secure/Payer Authentication online banking.

    Certain credit card issuers, such as American Express, do not subscribe to 3D Secure / Payer Authentication yet. These cardholders will not be required to enter a One-Time Pin or Password when shopping online.

    If your bank is not listed, please contact your bank to find out how you can enroll for 3D Secure or Payer Authentication on your credit card.

    What is Mobicred?
    Mobicred, is a simple and convenient credit facility that allows you to shop online with participating retailers and pay one monthly instalment

    How do I register with MobiCred?
    To apply for an account or for more information about Mobicred you can visit www.mobicred.co.za or call them on 08600 62733

    New Mobicred users:

    • Register on Mobicred’s website and complete your application.
    • Your application may take 2 business days to process.
    • Once approved, you can come back and pay for your items using Mobicred
    • If you need your items sooner, please select a different payment method. Unfortunately, we cannot guarantee that your items will still be in stock when you return.

    Existing Mobicred users:

    • Select Mobicred as your payment option during checkout.
    • Log in using your Mobicred username and password.
    • Enter the one-time pin (OTP) that will be sent to your mobile phone.
    • Confirm and pay.
    • Your Mobicred account will be debited and we will send you a confirmation email of your order.

    Please note: RCS is a registered Credit and authorised Financial Services Provider NCRCP 38. FSP 44481

    What are the requirements to apply for a MobiCred Account?
    In order to apply for credit with Mobicred, you need to have a valid South African ID number,be 18 years or older, have an existing and valid bank account, earn a monthly salary of at least R5500, and have a valid email address and phone number. You can find out more about the application process here.

    Can I get my products before I’ve finished paying off my monthly instalments?
    Yes. You will receive your products as you would if you had paid for it using any other payment method.