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Online Payment Options and Policy
Diesel offers you the following payment methods:
- Credit/Debit Card
- EFT
- Instant EFT with OZOW
- Cash On Delivery(COD)
- Payflex
Diesel accepts credit card and chipped debit/cheque card payment via Visa and MasterCard. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.
This payment method requires the customer to transfer money directly from his/her account into Diesel's account, through computer-based systems.
If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.
All bank deposit EFT’s require proof of payment to be sent to [email protected] before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.
Why should I use the EFT option? EFT is convenient in that it is not time consuming and it’s easy to use. Levi’s also creates a safe and trustworthy banking environment for the benefit of the customers and the company
Take note that only South African EFT payments will be accepted, and no international bank electronic transfers are accepted.
What is Payflex?
Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).
* Default fees apply if you miss a payment.
How does it work?
- Select “Payflex” at checkout
- Enter your personal details - Name, Email, cellphone number, SA ID number
- Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
- Payflex completes an eligibility check
- Make your first payment with any VISA or Mastercard debit, cheque or credit card.
- Set your Payflex password
- Once your first payment has been made, your order will be processed and prepared for shipping.
Note: If you are not approved for a Payflex account, you will be redirected back to Diesel where you can choose a different payment method to complete your order.
What are the fees and interest charges?
Payflex does not charge fees or interest. You will pay the same order value split into four payments.
What if I miss a Payflex payment?
If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to your account. A further R75.00 (incl. VAT) will be charged for every week that the payment remains unpaid. Total Payflex default fees are capped at a total of R225.00 (incl. VAT) or a maximum of 50% of the order value, whichever is lower.
Do I qualify for Payflex?
To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.
What products are not eligible for Payflex?
Payflex is not available on gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How many Payflex orders can I have at the same time?
If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.
How do I make installment payments on a Payflex spend plan?
Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments.
When will my item be delivered if I pay with Payflex?
Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within Diesel’s standard delivery timeframes.
How do returns work?
If you want to return any items in your order, just follow the standard Diesel returns process. If the return is approved, we will issue the refund against your Payflex account. Please read our returns policy here.
Is it safe to use Payflex?
Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.
Diesel makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.
The first step is to check with your bank to rule out any problems that may be occurring on that side. If you still experience difficulties, contact Customer Service Team here , and they will alert our IT team to correct the problem.
Super easy, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered. Lastly listen out for your doorbell or name to be called when our speedy drivers are there to deliver. Should you not receive such an email, then contact our super helpful Customer Loyalty team here and they will help you out.