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Please bear in mind that European Sizes are different than South African sizes. To ensure that the correct size is chosen, please refer to our size charts for guidance
Our returns policy can be viewed by clicking here
Log your refund request
You can initiate the return process by contacting our customer support center to log a return.
Prepare the return parcel
Pack the product in its original packaging and into a shipping box or other packaging to protect the products during transit.
Our couriers will send you an SMS reminder the morning of your selected collection date.
You can track your return here. This is the most current tracking information we have for your open Returns
We will also keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in your Diesel account profile here.
You will not be charged for shipping, provided that your return meets the criteria listed in our return restrictions and not because merchandise has been damaged due to negligence.
Once we have received the returned product in our warehouse, your refund will be processed within 7-14 days.
Please note that we cannot accommodate in store refunds at this time.
Please read our Returns Policy for further details.
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