ONLINE RETURNS POLICY
All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available here.
Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below.
The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below.
Non-Returns
Due to hygienic reasons, we are not able to accept returns on:- Underwear, Swimsuits, Socks, Earrings, Cosmetics and Fragrances.
- Altered merchandise.
- Merchandise that has been damaged due to negligence or normal wear and tear.
- Please note that we cannot accommodate in store exchanges, refunds and returns. We are working on a solution for this.
- No cash refunds on online Gift Vouchers.
- Product is part of the non-returnable list.
- Product is not returned in a re-sellable condition i.e. Is returned with an odour or is dirty/worn or is damaged in a way that is not specified in the return reason.
- A product is missing from the returned order.
- Incorrect product is returned.
- Item received damaged due to inadequate packaging/packaging not sealed for courier transport.
- Return must be logged within 30 days of the item being delivered
- The item is in a re-sellable condition
- The item is in its original packaging, with labels attached
- Please note that we cannot accommodate in store exchanges, refunds and returns. We are working on a solution for this.
- No cash refunds on online Gift Vouchers
- Online Gift Vouchers only valid for purchases on www.diesel.co.za
Returns Terms and Conditions
We reserve the right to reject a return for the following reasons:
Returns restrictions
THE RETURNS PROCEDURE:
1. LOG A RETURN
Log a return within 30 days of the order being delivered free of charge (conditions may apply). Click here to see Frequently asked Questions.
2. PREPARE THE ITEM
Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable with the inclusion of the order
3. SCHEDULE A COLLECTION
Return to our warehouse can take up to 4 working days for main centres and 8 working days for outlying/regional areas from date of collection from your address
4. REFUND PROCESS
Once the returns have reached our warehouse, the items in your return will be inspected before the return is processed – this should happen within 7 working days of arrival at our warehouse, after which the refund or online store credit will be initiated.
HOW TO LOG A RETURN
To log a return please click here and follow the prompts. If you need any further support, please contact us here or email us at service@diesel.co.za- Once your return has been logged you will receive an email to confirm that our courier partner will contact you to arrange collection.
- Collection and return to our warehouse can take up to 4 working days for Main centres and 8 working days for Outlying areas from the date of logging return.
- Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.
- Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on the method of refund and banking institutions.
Please note: *A Coupon discount is applied proportionally across the items in your cart. In the event that you return 1 or some of the items in your Order where you have redeemed a Coupon, the proportional discount applied across those Items, will not be refunded to you, or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied We cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account. **Please note that we cannot accommodate in store exchanges, refunds, and returns. We are working on a solution for this.