ONLINE DELIVERY PROCESS

WHAT ARE MY DELIVERY OPTIONS?

Standard Delivery – All Standard Deliveries is FREE

HOW LONG DOES IT TAKE FOR DELIVERY?

The delivery time depends on your delivery address and when you place your order.

Standard Delivery

All Standard Deliveries is FREE. Applicable to all areas within South Africa.

Please note that some bulky items may only be available on Standard Delivery.



Main centres (delivery within 3 - 4 working days)

Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley.

Outlying areas (delivery within 5-7 working days)

All orders qualify for free delivery. Applicable to all areas within South Africa.

Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays

Can my parcel be delivered to an office address?

Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

What is the postage & handling charge on orders?

Standard Deliveries are FREE!

MY ITEMS HAVEN'T ARRIVED YET. WHAT CAN I DO?

Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as promised. If you have not received it then contact our fabulous Customer Loyalty Team here and they will help you to locate your order. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service here. Remember, you will receive an email from us to tell you that your order is on its way and receive a tracking number so you can follow its progress.

What if I am not at home at the time of delivery?

All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Loyalty team a call, and they will get in contact with our courier partners to try and help you out. Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier.