How to log a return

To log a return please click here and follow the prompts. If you need any further support, please contact us here or email us at

- Once your return has been logged you will receive an email to confirm that our courier partner will contact you to arrange collection.

- Collection and return to our warehouse can take up to 4 working days for Main centres and 8 working days for Outlying areas from date of
logging return.

- Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the
refund or store credit initiated.

- Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on method of refund
and banking institutions.

What if the item I bought is defective?

Diesel ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective then
please contact our friendly Customer Loyalty team on or email us at The time period for such a return is the same as any
other return - 14 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock,
then you will be contacted by Customer Service, and you will be provided with store credit or you can contact our Customer Loyalty team
for assistance.

Can I return my purchase in store?

Please note that we cannot accommodate in store exchanges refunds and returns. We are working on a solution for this.

What is your Returns Policy?

Our returns policy can be viewed by clicking here.