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Online Frequently Asked Questions

Shopping Online

    Diesel subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!

    Card payments - Through the use of 3D Secure / Payer Authentication, online card payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.

    Instant EFT - There are several security measures in place to protect you and your money throughout the payment process. Call Pay Instant EFT doesn’t store your personal data such as your banking login details, therefore ensuring that sensitive financial information is kept secure. Call Pay Instant EFT links with your bank’s online system and requires you to authorise your transactions with a One Time Pin (OTP) that will get sent to you via a push message on your phone or within your banking app.

    Yes, you will need to register an online shopping profile, this will make your online experience more personal and convenient. If you are not ready to create an online profile, you may select the Guest Checkout option. In this case, you will not be required to enter any of your personal details, except for the minimum amount of information we require to deliver your purchase and stay in contact with you. After you have completed your first guest checkout, you will need to create an online shopping profile for any future purchases.

    Simply click on the "Log In" link on the top right-hand side of your screen. Then select REGISTER, and if you are a new customer you will need to enter some basic information - it is really quick and easy, and you only do this once. And don't worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to. Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorised to see it.

    From your mobile phone or any other device, you can register with us. Then simply navigate around our site and choose the items you want to purchase and add them to your shopping bag by clicking on the "ADD TO BAG" button. Some items may require you to select your size. The next step is the checkout: You will be prompted for your delivery option, and you can then choose your preferred payment option (see payment options for more info). Once you have completed your purchase, we will then send you an e-mail to confirm that your purchase has been received by us, we will also keep you informed on the status of your order along the way.

    There are two ways to find what you're looking for.

    • You can select the category that you want to shop in (Ladies or Mens) and then you can shop by sub-category (e.g. Jeans, Apparel, Accessories). Once you have selected the sub-category you wish to view, you can sort it in a number of ways. For example, you can sort from lowest price to highest price, or you can sort by new arrivals.
    • You can type in what you are looking for using the search icon at the top of the page and we will show you any product that relates to your search criteria.
    Our online store is separate from our physical stores, and as such, products that are available online may not be available in-store or vice versa.

    You will only be able to order products that are in stock. If your size is not available, then you will not be able to select that size. However, if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out.

    Once you have selected the product you want to purchase, you can click on the ”View Conversion Size“ button next to the product image. This will show you a chart that will help you select the correct size for your dimensions. If you purchase an item and you are not happy with the size, you are more than welcome to return it to us, subject to our Returns Policy

    Get special offers, exclusive content and our exclusive style guides with your weekly Newsletter. These email updates, keep you in the loop on promotions, previews and all things Diesel.

    You can subscribe via our newsletter sign up page.

    You may unsubscribe at any moment through the ”Unsubscribe“ link found at the bottom of every Newsletter, or by changing your preferences within My Account. We will be sorry to see you go!

    Please note that we are only able to provide assistance for issues related to the Online Store and your online shopping experience. We are not able to answer questions concerning retail stores or any other service offered by Diesel.

    Our Customer Care is available by phone Monday to Friday, 9am – 5pm, or you can simply send us a message using the Contact Us form, or via our customer support email address: [email protected]

    By Phone
    You may contact customer service by calling 087 550 9865 between the hours of 9am to 5pm, Monday to Friday, excluding weekends and South African public holidays.

    By Message
    Have queries for us? Send us a Message.
    We will respond to every message within 1 working day, Monday to Friday, excluding weekends and South African public holidays.

    If you've forgotten your password, simply click on the ”FORGOT PASSWORD?“ link on the "Log In" page. We will then email you a link where you can reset a new password. Alternatively, you can contact us and we will help you reset your password.